Three ways to reach a human

Before you wait, after you ask: Winvipe Casino contact in minutes

Reach a Winvipe Casino agent by chat, e-mail or phone any hour of the day, with 24/7 support and replies measured in minutes.

Start the chat Licensed and audited since 2010

Paid to players today

551,054 NZ$

5,789 Playing now

Operating under license OGL/2010/8501/774, issued by the Gaming Control Board Curaçao since 2010.

Average payout time of 20 minutes, with up to NZ$73,000 per withdrawal limit.

All transactions and personal data secured with 128-bit SSL encryption.

Three routes to a person

The route that answers you fastest

Pick the channel that matches your question and get a reply you can act on.

Talk to a person now

Live chat suits anything urgent: a payment that has not landed, a bonus that will not apply, a login that fails. A typical reply arrives in two minutes, at any hour.

Open chat

Keep a written record

E-mail suits documents, statements and anything you want in writing. Write to [email protected] and expect an answer within twenty-four hours, every day of the week.

Write now

Call the help desk

Phone suits a complicated case you would rather talk through. Call +64 9 754 2602 in the NZST time zone and a person usually picks up within one minute.

Call now

Support that knows your time zone

New Zealand support, local number and local time

Useful the moment you want a local number, the right time zone or help closer to home.

Reaching us

New Zealand phone+64 9 754 2602

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Supervisory authorityGaming Control Board Curaçao, license OGL/2010/8501/774

Extra help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Have these details at hand before you contact support

Five items cover most questions and cut the back-and-forth a case needs.

Your registered email address
Account username and player ID
Payment method used last
Screenshot of the error screen
Bonus or game name involved

Sorted on the first reply

Winvipe Casino inboxes by department

Send your message to the desk that owns it and skip the round of forwarding.

Account

General support[email protected]

Verification and documents[email protected]

Payments

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy and your data[email protected]

Business and partnerships[email protected]

Someone you can trace

You want to know who is behind your account

Seeing the registered company and licence number settles the worry about who holds your money.

The company

Legal nameWinvipe Casino N.V.

Company number266937 (Curaçao)

Registered addressSchottegatweg Oost, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2010/8501/774

Written contact

Support e-mail[email protected]

Support has not resolved it

What happens when a complaint goes further?

This block settles how far a complaint can go and who reviews it after support.

Case opened in writing

Explain the problem to support in writing and describe what outcome you expect. That message opens a case record that later reviewers can read in full.

Quote your reference

Ask the agent for a reference number before you leave the conversation. A reply then comes within the stated response time, tied to that reference.

When the reply falls short

If the reply still falls short, say plainly that you want a manager review. Someone senior reads the case record and offers a final internal decision.

Regulator as final step

Should the internal decision disappoint you, take the matter to Gaming Control Board Curaçao. Their review is the last step and sits outside our company.

When the casino is not the answer

Specialist services exist for New Zealanders whose gambling has become a problem. They work independently of Winvipe Casino, they charge nothing, and what you tell them stays confidential. You can reach out without telling us first.

Problem Gambling Foundation of New Zealand. Counselling, budget advice and support for families across the country, free and confidential.

Gambling Helpline New Zealand. A free national line for anyone worried about their own play or someone else's.

Multi-Venue Exclusion Programme. A way to step away from multiple venues at once when one exclusion is not enough.

Mid-question, right now

Quick answers on reaching us

Read this when a question is forming and you would rather not open a chat.

accountWhy was my complaint not resolved the first time?+

If our first reply leaves you unsatisfied, say so in the same thread and ask for a senior agent to review it. Complaints belong to support first; only after that internal step may you take the matter to Gaming Control Board Curaçao, which issued our licence OGL/2010/8501/774.

accountCan I get help without handing over my password?+

A name, date of birth, registered email address and the last few digits of a deposit card are enough for us to find you. We never ask for your password, and you should close any chat that does. Answers matching your file confirm identity without exposing the account.

accountCan I close my account before the weekend?+

Ask support in writing and the account is closed once we confirm the request came from you. Keep in mind that you may hold one account only, so a closure is final rather than a pause. Ask about a cooling-off period instead if you simply want a break.

accountDo I need documents before my first payout?+

Documents usually clear within 64 hours of arriving, and payments stay paused until they do. A sharp photo of your ID, an address document and the card image speed the check along. Sending all three at once rather than one at a time avoids a second wait.

accountWhen is someone actually there to talk to?+

Chat and the phone line are staffed around the clock, seven days, so 3am on a Sunday in New Zealand is as reachable as a Tuesday afternoon. Replies on live chat typically land in about two minutes, and the phone is usually picked up within a minute.

accountHow long before my data request is handled?+

Write to [email protected] and we return a copy of your data or action a deletion request within the period the law allows. Deleting records tied to a licence obligation may take longer, and we will tell you which items must stay. Nothing is removed without a written request from you.

Seven timings

Timing your request for New Zealand hours

This block settles which channel answers soonest and how long each one typically takes.

Live chat

Chat hours24/7 support

Chat first replytwo minutes

Hours shown inNZST

E-mail

E-mail address[email protected]

E-mail replytwenty-four hours

Phone

Phone number+64 9 754 2602

Phone waitone minute